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BVH Pet Care’s Bizarre January Adventure

Amazon Account Hijacked and Inventory Substituted With Another Brand.

January 2015 has been a very awkward month for BVH Pet Care. Early in the month our product listing on Amazon was taken over by a competitor (a term called hijacking). What happens is when somebody searched for BVH Premium Dog Shampoo and Conditioner, they were redirected to the hijacker’s listing which was identical to ours with the exception of the price and “purchased from” on the Order Button. They doubled the price which meant no sales were made and caused damage to our reputation.

Your preferred shampoo was “delisted” by Amazon for several days while the incident was investigated and corrected.

Last Friday, January 30th, a competing brand of shampoo was inadvertently “mixed” into our inventory. It was spread out over three distribution centers. As a result, your preferred brand of shampoo was delisted once again to prevent this other product from being shipped to you.

We have no estimate when this will be resolved. Three days have passed and only one distribution center has completed corrective action. We are so sorry for the inconvenience to our customers.

Please let Ann Dean (ann@bvhpetcare.com) know if you have been caught-up in this fiasco, or couldn’t order BVH Premium Dog Shampoo and Conditioner when you needed it. We will send you a discount coupon when the listing comes back on line.

Thank you so much for your patience during this "Bizarre January Adventure"..

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